Our Privacy Commitment
Cignal TV, Inc. (“Cignal TV”) respects our customers’ fundamental
right to privacy, and we commit to take great care in safeguarding
your personal data. Cignal TV has developed a Privacy Policy that
aims to ensure that we adopt and observe appropriate standards for
personal data protection in compliance with Republic Act No. 10173
or the Data Privacy Act of 2012 and its implementing rules and
regulations.
While our Privacy Policy sets out the general principles that
govern the collection, use, and disclosure of our customers’
personal information, we have also developed this Privacy
Commitment to inform you more specifically about our privacy
practices.
Why we collect your personal information
As customers of Cignal TV, we collect and maintain some basic
information about you. We do so only for the following purposes:
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To create and nurture a relationship with you, so that we can
continuously provide you with our services. For example, when
you apply for any of our services, we collect personal
information about you that will allow us to validate your
identity and credit history for purposes of billing and
collection of fees for the products and services that you avail
from us.
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To improve our products and services. We collect, use, process,
and analyze how you use our products and services so that we can
understand how to improve them for your benefit.
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To understand your needs and preferences so that we can serve
you better. Maintaining a record of the products and services
that you avail from us allows us to gain a better insight of the
kinds of offers that would be relevant to your preferences. From
time to time, we may send you product recommendations and
special offers that we think will interest you.
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To continuously improve our business and operations. For
example, we analyze customer behaviors and patterns of
consumption of our products and services, provide customer care
activities, monitor the quality of our products and services and
security of the facilities which we use to deliver such products
and services, train our staff, and plan for future growth.
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To comply with the Credit Information System Act. We run credit
scoring programs and initiatives, including but not limited to,
providing information to the Credit Information Corporation in
accordance to Republic Act No. 9501.
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To meet legal and regulatory requirements. We perform such other
processing or disclosure that may be required to comply with
pertinent laws, rules, or regulations.
Where we get these information
There are several ways we collect information about you.
Most of the personal information we have are those that you have
given us yourself. You provide us personal information when you:
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Apply for our services by filling out Application Forms,
Subscription Agreements, and other documents customarily
required to enable us to deliver our products and services to
you through any of our available channels (online, in our
stores, or through our Sales representatives);
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Get in touch with us to ask about something, file a complaint or
request for service;
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Take part in our research and surveys;
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Become our Partner, Vendor, Contractor or Supplier; and/or
We also collect information as you use our products and services,
like when you:
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Use our facilities and services - whether it is Mobile, Fixed,
Home, Enterprise, or any of our other products, services, and
channels;
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Pay your bills or purchase add-on products and services;
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Use our apps, websites, and self-service channels and portals;
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Join our promos, prize raffles, or rewards & loyalty programs.
We also collect personal information about you through other
activities such as our market research initiatives, when you visit
and transact in our stores, when you visit and use our websites
and mobile apps such as
www.cignal.tv,
www.cignalplay.com, and from our
subsidiaries, affiliates, and third-party business partners to
whom you have given your consent for them to share your
information with us.
When we disclose personal information
There are a variety of circumstances where we may need to share
some of the information that you have provided to us. In these
cases, we ensure that your personal information is disclosed on a
confidential basis, through secure channels, and only in
compliance with the Data Privacy Act.
We will never share, rent, or sell your personal information to
third parties outside of the Cignal TV except in special
circumstances where you may have given your specific consent for,
and as described in this policy.
In some instances, we may be required to disclose your personal
information to our agents, subsidiaries, affiliates, business
partners and other third-party agencies and service providers as
part of our regular business operations and for the provision of
our products and services. This means we might share your
information with:
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Our service providers, contractors, and professional advisers
who help us provide our products and services. This includes
partner companies, organizations, or agencies, and their
sub-contractors. For example: our sales dealers, distributors
and installation contractors; couriers for bill delivery; and
our customer contact centers for our pre- and post-sales hotline
operations;
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Our Subsidiaries and Affiliates with whom you have also
signed-up with. We do so only for the improvement of each
other’s business and operations. For example: we share
information about your credit standing to facilitate your
service applications with them, resulting in faster approvals;
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Other companies to whom you have also given consent for us to
share your information with; and
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Law enforcement and government agencies, but only when required
by laws and regulations and other lawful orders and processes.
For a list of our partners, please visit [URL of web site
listing recipients of data].
How we protect your personal information
The integrity, confidentiality, and security of your information
are important to us. That’s why we strictly enforce our Privacy
Policy within Cignal TV and have implemented technical,
organizational, and physical security measures that are designed
to protect your information from unauthorized or fraudulent
access, alteration, disclosure, misuse, and other unlawful
activities. These are also designed to protect your information
from other natural and human dangers.
We also put in effect the following safeguards:
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We keep and protect your information using a secured server
behind a firewall, encryption and security controls;
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We keep your information only for as long as necessary for us to
(a) provide the products and services that you avail from us,
(b) for our legitimate business purposes, (c) to comply with
pertinent laws, and (d) for special cases that will require the
exercise or defense of legal claims;
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We restrict access to your information only to qualified and
authorized personnel who are trained to handle your information
with strict confidentiality.
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We undergo regular audits and rigorous testing of our
infrastructure’s security protocols to ensure your data is
always protected;
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We promptly notify you and the National Privacy Commission, when
sensitive personal information that may, under the
circumstances, be used to enable identity fraud are reasonably
believed to have been acquired by an unauthorized person;
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We let you update your information securely to keep our records
accurate.
Cignal TV will not collect, use, or disclose your personal
information for any purpose other than those identified in this
Commitment, your service agreement or our Terms of Service, and
any other purpose that you may have given your consent for.
For greater clarity, unless you provide specific consent, we will
not:
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Share your personal information with or sell it to our business
partners and third-party service providers; or
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Use your personal information to enable third-party targeted
advertisements.
What your choices are
You are afforded certain rights in relation to your personal data
under the Data Privacy Act. We would like to ensure that we have
your consent to continue to collect, use, and disclose your
personal information for the purposes that we have identified. At
the same time, we want you to know that you do have choices and
can object or withdraw your consent and/or edit your consent
preferences at any time.
If you wish to have access to your personal information in our
records; or you think that such personal information we have of
you is incomplete, not up-to-date, or otherwise inaccurate, you
may get in touch with our Data Privacy Officer through the contact
details provided below. In some instances, we may request for
supporting documents or proof before we effect any requested
changes to your personal information.
Cignal TV Data Privacy Officer
5th Floor Launchpad, Reliance corner Sheridan Streets, Barangay
Highway Hills, Mandaluyong City, 1554
cignaldataprivacy@cignaltv.com.ph